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| November 6, 2024: | Section 1 and Section 2: Identity verification process updated. Appendix C: Decimal hours to minutes time conversion chart added. Entire Handbook: Language for calling the Help Center updated. |
| June 30, 2024: | Contact Page: Information updated. |
| January 4, 2024: | Section 2: Hours for online services and terminology updated. Contact Page: Hours for online services updated. |
| December 19, 2023: | Contact Page: Information updated. |
| September 28, 2022: | Contact Information: Details and resource links added. Section 4: Reference to benefit computation and options for receiving payment updated. Section 5: Additional information about reporting earnings added. |
| August 31, 2022: | Entire Handbook: The Handbook was redesigned, changes include a new layout and format, some content was removed and new content added. |
| January 12, 2022: | Part 3: Waiting week suspension note was removed. |
| May 24, 2021: | Part 4: Instructions to document work search actions throughout the week updated. |
| October 13, 2020: | Part 7: Benefit amount reduction and penalties for fraud updated. |
| August 14, 2020: | Contact Page: Information updated. |
| July 5, 2020: | Contact Page: Information updated. |
| May 22, 2020: | Contact Page: Information updated. |
| May 15, 2020: | Contact Page: Information updated. |
| May 4, 2020: | Part 3: Waiting week suspension note added. |
| April 30, 2020: | Contact Page: Information updated. |
| January 31, 2020: | Entire Handbook: Contact information and web links updated. Contact Page: Information updated. |
| December 30, 2019: | Contact Page: Hours of operation updated. |
| November 4, 2019: | Part 3: Volunteer emergency services definitions clarified. |
| September 6, 2019: | Part 4: Valid work search actions and acceptable proof updated. Contact Page: Hours of operation updated. |
| March 25, 2019: | Part 4: Online Weekly Work Search Entry Form instructions updated. |
| February 21, 2019: | Part 4: Valid work search actions and acceptable proof updated. |
| February 20, 2019: | Part 4: Valid work search actions and acceptable proof updated. Contact Page: Hours of operation updated. |
| December 12, 2018: | Part 4: Examples of work search actions and acceptable proof added. |
| July 25, 2018: | Part 4: Feature for entering work search actions during current week added. Maximum Weekly Earnings Chart: Earnings exceeding $500 clarified. |
| June 21, 2018: | Part 4: Link to work search log updated. |
| May 31, 2018: | Part 6: Pre-employment drug test information updated. Part 7: How to report fraud language added. Appendix: Report fraud website updated. |
| March 5, 2018: | Part 5: Definitions and formulas for computing benefit entitlement added. Part 7: Benefit reduction and penalties for fraud updated. Maximum Weekly Earnings Chart: Earnings exceeding $500 removed. |
| October 25, 2017: | Entire Handbook: Contact information updated, language updated to reflect current online services, and wording updates made for consistency. |
| August 30, 2017: | Table of Contents &
Appendix: Equal Opportunity Statement and contact information updated. Part 1: Security credentials and contact information updated. Part 2 & Part 8: Contact information updated. Part 3: Weekly claim and contact information updated. Part 4: Work search and contact information updated. |
| May 17, 2017: | Part 6 & Part 7: Determination language updated. |
| May 8, 2017: | Part 1, Part 2 & Part 3: Online filing requirement added
and contact information updated. Part 8: 1099-G Tax statement information updated. Appendix: Contact page was updated and reformatted. |
| April 18, 2017: | Part 2, Part 3 & Part 6: Added important notice when out of the country. Part 4: Updated résumé and Job Center of Wisconsin language. Part 5: Removed old effective date under computing partial UI benefits. |
| December 6, 2016: | Contact Page: Notice regarding telephone filing system updates in 2017 added. |
| October 26, 2016: | Part 8: 1099-G Tax statement information updated. |
| May 20, 2016: | Part 6: Pre-employment drug screen and positive drug test added. |
| March 30, 2016: | Part 1: Security credentials clarified. Part 3: Filing a weekly claim instructions updated. |
| February 29, 2016: | Part 6: Common disqualification for eligibility added. |
| January 6, 2016: | Part 8: 1099-G Tax statement information updated. |
| December 10, 2015: | Part 2: Trade Readjustment Allowances (TRA) updated. Part 3, Part 4 & Part 6: Full-time work clarified. Part 4: Work search instructions clarified. Contact Page: Hours of operation updated. |
| November 13, 2015: | Part 3: Eligibility issue timeframe updated and information on correctly reporting information added. Contact Page: Phone numbers and hours of operation updated. |
| October 2, 2015: | Part 4: Work search logon instructions clarified. Part 7: Fraud overpayment penalty updated. |
| August 24, 2015: | Part 4: Zip code for mailing work search log updated. |
| August 21, 2015: | Part 4: Work search requirements updated. |
| June 29, 2015: | Part 3: Direct Deposit information updated. |
| June 15, 2015: | Part 3: Contact information clarified. Part 4: Work Search and Registration for Work updated. Part 8: Online records and contact information clarified. Contact Page: Online services information added. |
| March 9, 2015: | Part 3: Visa Pre-Paid Debit Card updated. Part 4: Re-employment Programs updated. Contact Page: Clarified contact information when calling about an existing claim. |
| January 9, 2015: | Contact Page: Change in Claims Specialist business hours. |
| December 19, 2014: | Contact Page: Hours of operation extended due to anticipated high call volumes. |
| September 10, 2014: | Part 2: Trade Readjustment Allowances (TRA) updated. Part 4: Work search actions and certification updated. Contact Page: Change in Claims Specialist business hours. |
| March 28, 2014: | Contact Page: Change in Claims Specialist business hours. |
| March 24, 2014: | Part 3: Weekly Claim Certification SSDI question updated. |
| March 14, 2014: March 6, 2014: February 9, 2014: |
Contact Page: Hours of operation updated due to high call volumes. |
| January 3, 2014: | Part 3: Weekly Claim Certification question added. Part 6: Common disqualifications updated. |
| October 11, 2013: | Part 4: Registration for Work added. |
| July 18, 2013: | Part 3: Availability of checks and new debit card information added. |
| July 5, 2013: | Part 4: Weekly work search requirement updated. Part 5: Computing partial UI benefits updated. |
| June 20, 2013: | The Handbook for Claimants is now only updated online. Part 2: Trade Readjustment Allowances (TRA) updated. Part 7: Fraud language updated. |
Updated: November 6, 2024
DWD Contact Information
201 E. Washington Ave
P.O. Box 7946
Madison, WI 53707
(608) 266-3131
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