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Unemployment Insurance (UI) Claimant Handbook
The Job Center of Wisconsin (JCW) offers many no-cost programs and services – including job leads and career resources – to help you get back to work faster.
In addition to job search assistance, Job Center of Wisconsin can assist you with résumé writing, interviewing skills, labor market information, and more.
For re-employment services visit https://JobCenterofWisconsin.com or contact your nearest Job Center. To locate the nearest Job Center, call toll-free (888) 258-9966 or search online at https://JobCenterofWisconsin.com/directory. If you reside in another state, contact the nearest public employment office.
If instructed, you must complete an online orientation and assessment after you register for work. When you complete the orientation and assessment, we will inform you whether you are required to participate in additional re-employment services. Participation in re-employment services will help you return to work faster.
If you fail to complete the online orientation and assessment or participate in the re-employment services, you may lose your UI. If you cannot participate by the deadline given, contact the Job Center immediately to reschedule.
Participation in mandatory re-employment services will satisfy your work search requirement for the week in which you participate. However, attending other employment workshops on your own can only be considered one work search contact, even if the workshop is conducted by a Job Center.
After you start a new full-time job, you do not need to notify our office that you found work. Simply stop submitting weekly claim certifications when you start your new job (even if you will not be paid for a week or more). Should you start the new job in the middle of a week, be sure to report your earnings on your weekly claim certification. Remember: you must report wages in the week they are earned, and you will not be eligible for benefits if you work 32 hours or more in any given week.
If you find part-time work, you may still be eligible for partial UI payments. Be sure to report any earnings from part-time work. See Reporting Earnings and Reductions for more information.
Updated: September 28, 2022
DWD Contact Information
201 E. Washington Ave
P.O. Box 7946
Madison, WI 53707
(608) 266-3131
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