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A weekly claim certification is the claim you file for a certain calendar week when you want to receive an unemployment benefit payment for that week. A calendar week for UI purposes always starts on Sunday and ends on Saturday.
You must file a weekly claim certification within 14 days of the end of the calendar week you are claiming, but you cannot file your claim for a week until after the week has ended.
Important: The system will not let you file a weekly claim certification for a benefit payment if the last week you claimed ended more than 14 days earlier. When this happens you must reapply for benefits.
You will need to answer several questions about the week(s) you are claiming, such as:
Take time to answer all questions completely and correctly. It is your responsibility to follow the instructions to answer each question. You could be penalized if you give false information to get benefits.
Each question asked contains step-by-step instructions for answering the question. If you do not understand the question, ask a claims specialist for assistance.
Important Points to Remember When Filing a Weekly Claim:
All questions apply to the specific calendar week for which you are claiming. For example, when asked if you quit a job, you are being asked if you quit during the week you are claiming. If you did not quit during that week, answer "NO."
For help using online services or if you are unable to go online call (414) 435-7069 or toll-free (844) 910-3661 during business hours.
When filing a weekly claim, you will be asked about pay. You will be asked separate questions regarding the following:
You are responsible for any inaccurate or incomplete information that you provide. If you receive more income than you reported, you are responsible to immediately contact the department to correct previously reported earnings. Failure to correctly report all work and earnings could result in overpayments and penalties. (See Part 7: Fraud).
If you start a shift on Saturday that ends on Sunday, the hours worked and wages earned during that entire shift must be reported on your weekly claim that includes the Saturday.
Hours: Report hours and minutes worked.
Wages: Wages include any type of pay for full-time (32 hours or more per week) or part-time work you do in the week. Wages must be reported in the week they are earned, even if they will not be paid until a later week.
If you worked at a company through a temporary help agency you are considered an employee of that agency, not of the client company where you did the work.
You must report all work, hours, and wages regardless of the amount. Failure to do this may result in overpayment of benefits and penalties, including prosecution.
Retirement Pay. You must tell us if you have applied for or are receiving a retirement payment, but you do not report the retirement payment as wages on your weekly claim certifications. Your weekly unemployment benefit payments may be reduced if you are receiving a retirement payment. (See Part 6 for more information about Retirement Pay Reductions.)
Instructions for reporting other types of income not mentioned in the Handbook for Claimants are available online at https://dwd.wisconsin.gov/uiben/other-income.htm.
If you are unable to use online services and have questions on reporting other types of income, contact a claims specialist for assistance.
Holiday, vacation and dismissal pay must be reported for the week to which it is assigned, even if you receive the pay in a later week.
Call your employer if you are uncertain whether these types of pay have been assigned.
Your weekly claim certification is considered incomplete and is erased if you stop the weekly claim certification before the system or a claims specialist tells you that your claim has been accepted. The system does not save a record of an incomplete weekly claim certification.
If you are using online benefit services and think you have given a wrong answer to any question, you can navigate back to the question and correct it.
You will be instructed that your claim for the week ending (the week you claimed) has been accepted and have the opportunity to obtain a summary of your claim.
If you think you have given a wrong answer to any question and your claim has already been accepted, you must call a claims specialist.
If an eligibility issue is raised, you will be told to call a claims specialist within 5 days if you have not already given information about the issue to the department. You will be given a special telephone number to use for this call.
The claims specialist may take a short statement from you immediately or you may be asked to provide information at a later date. You may be scheduled for a fact-finding interview or be contacted by telephone or mail. Even though you are told that your claim has been accepted, you MUST call a claims specialist if told to do so. If you do not call a claims specialist as you are told, you could lose benefits.
Wisconsin has a waiting week for unemployment benefits. For every new benefit year, no benefits are payable for the first week you would otherwise be eligible for benefits. After the waiting week has been claimed, benefit payments for subsequent weeks are usually made within 7 days after a completed weekly claim certification has been received (accepted), but payment could be delayed for a number of reasons. For example, an incomplete claim or an eligibility issue will delay payment.
Do not expect to receive your benefit payments on the same day or within the same amount of time each week.
If you do not receive a payment (or an explanation for not receiving a payment) within 7 days of filing a weekly claim certification, you should first view the status online; For help using online services or if you are unable to go online call (414) 435-7069 or toll-free (844) 910-3661 during business hours.
You may enroll online by going to https://my.unemployment.wisconsin.gov and selecting Payment Method Option after logging in. For more information about online benefit services, please visit https://dwd.wisconsin.gov/uiben/faqs/logon.htm.
If you are unable to use online services, another option to enroll is to print and mail a completed Direct Deposit Authorization form. You must also provide a voided personal check or a document from your financial institution which clearly identifies the bank routing number and your savings account number to ensure the account number and financial institution’s routing number you provide are correct.
Your Direct Deposit Information only needs to be submitted once, unless your bank information changes. You DO NOT need to resubmit a Direct Deposit Authorization each time you file for unemployment benefits. For more information, please see the direct deposit FAQ page.
If you do not have a bank account or prefer not to use direct deposit, your benefit payments will be deposited onto a Visa pre-paid debit card. The funds are then immediately available, and the card can be used anywhere that Visa debit cards are accepted. You can view payment status and current balance, and even pay bills online. For more information about the Visa pre-paid debit card, please see the Visa pre-paid debit card FAQ page.
The weekly claim system will ask if your address has changed since your last claim. If it has, follow directions the system provides to change your address. If you are not filing for benefits at the present time but wish to change your address on our records, go online at https://my.unemployment.wisconsin.gov. For help using online services or if you are unable to go online call (414) 435-7069 or toll-free (844) 910-3661 during business hours.
Updated: January 12, 2022