Claimant Portal Logon FAQ

Yes, to gain access to the Wisconsin Unemployment Insurance Claimant Portal, you need to create a logon. Your logon is made up of a username and password.

The unique logon that you create will be used to identify you when accessing online services; this information is confidential. Do not give your username to anyone outside DWD and do not share your password with ANYONE.

Your username must be given to our staff if you call for help, but your password is confidential and should not be shared.

Yes, you may use the same username and password to log on to your Wisconsin Unemployment Insurance Claimant Portal, Job Center of Wisconsin (JCW), and/or Wisconsin Child Support Online Services (CSOS).

You don’t have to use the same username and password. However, for your convenience, this option is available if you already have one set up.

Note: If you shared or disclosed a JCW/CSOS username and password with other people in the past, please use a different username and password so that others will not have access to your unemployment claim and records.

No, if you forget your username and/or password do not create a new one. Creating another will only delay your access to online services.

Click on the link titled "Forgot your Username/Password?" and follow the instructions. If you continue to have trouble, contact the DWD IT Solutions Center as instructed. When calling, be sure to tell them you are attempting to access Unemployment Insurance services.

You should sign up for two-factor authentication through your claimant portal, otherwise you may have to verify your identity if you forget your password.

Your personal information is needed to verify your identity, access our online services, and receive unemployment payments. Your social security number, first name, last name, date of birth, gender, and address will be required. If you have a driver license number, you may need to provide that as well.

For more information on how Login.gov uses your personal information, see their Privacy & Security page.

You may have to enter personal information again in some cases. For example, if your personal information changed, you changed your password, you forgot your username or password, or if you have not logged on to the claimant portal in the last year.

Confirming your identity helps protect your personal information, the security of the Unemployment Insurance program, and is required to receive unemployment payments.

You should sign up for two-factor authentication through your claimant portal, otherwise you may have to verify your identity if you forget your password.

From the claimant portal, enter your personal information, then follow the steps for identity verification. You will be able to choose whether you want to verify your identity online with Login.gov or in person at a Post Office. Follow the online instructions and enter the information needed to verify your identity for either method.

You need to start the identification process online, even if you want to verify your identity in person.

You can find more information about our identity verification process on our website.

If you continue to have trouble, call the Help Center at (414) 435-7069 or toll-free (844) 910-3661 during business hours. Your username must be given to our staff if you call for help, but your password is confidential and should not be shared.

From the claimant portal, follow the steps for online identity verification. To verify your identity online, you will be taken to Login.gov to create an account. You will need an email and authentication method (like a cellphone) to create your account.

You can find more information on Login.gov at Create an Account.

You only need to complete one of the two options: online verification or in person verification at a Post Office. You do not need to do both.

The steps to sign up for in person verification at a Post Office include entering information online first.

From the claimant portal, enter your personal information, then follow the steps for identity verification. You will choose to verify your identity in person at a Post Office. You will be entering information online then receiving a barcode to take to the Post Office.

Once you complete the steps online and receive your barcode, you can verify your identity at any participating Post Office in the country. It is okay if the closest participating Post Office is not in Wisconsin.

USPS will post any service alerts to their website.

Once you have completed the steps online to verify your identity in person, you will receive a barcode to take to the Post Office.

Bring your barcode and identification document to the Post Office with you. Telling the staff you are there for "identity verification" or "in person proofing" will help them assist you.

USPS will post any service alerts to their website.

Claimants who can't go online need to verify their identity through another process. Call the Help Center at (414) 435-7069 or toll-free (844) 910-3661 during business hours for assistance.

If you are having trouble viewing links once you are authorized for online services, you can try to clear your cache and cookies; then restart your device. If you're still having trouble, call the Help Center at (414) 435-7069 or toll-free (844) 910-3661 during business hours.