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  2. Vocational Rehabilitation
  3. Service Providers
  4. DVR Service Provider Training & Related Resources

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If you have comments regarding any documents on DVR's website or need an alternate format, you may contact us via email at: dvr@dwd.wisconsin.gov

Or you can reach us by phone at: 800-442-3477 (Toll Free)

DVR Service Provider Training & Related Resources

DVR Service Provider personnel and subcontractors must complete all required trainings before working with DVR consumers or accessing consumer-related information. Completion dates must be recorded in the DVR Service Provider Portal under each personnel and/or subcontractor's individual record. DVR Service Provider Portal accounts are created and approved after an agency has been accepted as a DVR Service Provider.

Required Training for All Personnel and Subcontractors

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DVR Information Technology (IT) Security Awareness Training – Required as directed by DVR

All DVR Service Provider personnel and subcontractors must complete DVR IT Security Awareness Training. Course completion dates must be recorded in the DVR Service Provider Portal System for each active personnel and/or subcontractor listed.

2024 Computer Security Awareness

All DVR Service Provider personnel and subcontractors must complete an ethics course that meets DVR requirements. Course completion dates must be recorded in the DVR Service Provider Portal System for each active personnel and/or subcontractor listed. The ethics training must meet the following criteria:

  • Be a minimum of 2 hours in length
  • Provide a certificate of completion (Keep for your records, audit purposes)
  • Cover the following areas:
    • Overview of what ethics are
    • Code/guidelines of ethics
    • Rationalizations
    • Boundaries
    • Confidentiality

    • DVR Service Providers may complete any ethics training that meets the criteria outlined above. The training providers listed below offer ethics training courses; however, DVR does not endorse any specific provider or course. It is the responsibility of each DVR Service Provider to ensure that the selected ethics training satisfies the criteria listed above.

  • ETHICS: Integrity & Fidelity: 8 Principles of Professional Integrity - UW-Stout Ethics Webinars (instructure.com)
  • Ethics for Direct Service Providers - VR Development Group
  • TCC Ethics

Personnel and subcontractors providing DVR statewide services or completing DVR statewide reports must complete the Statewide Service Technical Specification modules for each statewide service they provide.

Required General Modules:

Required Modules by Service Type:

Optional Training & Resources

Important – Through June 30, 2027:
Service Providers must continue meeting current Customized Employment training requirements. Service Provider Qualification Requirements (SPQR) for Customized Employment will take effect July 1, 2027.

Current Customized Employment Requirements:

  • Any approved DVR Service Provider seeking to provide Customized Employment services to DVR consumers is required to have personnel and subcontractors that are providing the service complete one of the trainings listed below or one that meets the ODEP competencies.
  • Service Providers are not required to submit training certificates to DVR, but certificates must be kept on file for all personnel and subcontractors providing Customized Employment services to DVR consumers. DVR may request that the Service Provider produce a copy of the certificate of completion on an individual basis.
  • Only personnel and subcontractors trained and approved are authorized to provide Customized Employment services. A list of DVR Service Provider personnel that have completed Customized Employment training is available here.

Below is a list of trainings that DVR is aware of that will qualify Service Provider personnel and subcontractors to provide Customized Employment. DVR does not endorse any specific training. The list provided is not exhaustive. Service Providers may attend other Customized Employment trainings that meet ODEP competencies. For additional information regarding Customized Employment training requirements please see Essential Elements of Customized Employment. Service Providers are responsible for all fees, costs, and other requirements related to these trainings.

Griffin-Hammis

  • Online & In-Person training available
  • 10 weeks (5 two-week lessons)
  • Registration fee: $700/person
  • Please check their website for future offerings
  • Cost and dates vary. Must inquire about specific training details in order to be provided with a cost estimate.

Marc Gold & Associates

  • Michael Callahan, President
  • 40-hour virtual class
  • 3 weeks (9 half-days Tues-Thurs)
  • Registration fee: $850/person
  • This resource is listed if your agency is interested in sponsoring a Customized Employment training.

TransCen, Inc.

Virginia Commonwealth University:

Contact Us

Email: dvrserviceproviders@dwd.wisconsin.gov
Phone: (608) 261-0055