A consumer or, if appropriate, a consumer’s representative who is dissatisfied with any DVR decisions concerning the furnishing or denial of services may request a timely review within 12 months of the determination. This process may include the following: Informal Resolution, Mediation, and/or Impartial Hearing.
A qualified and impartial mediator who is trained in effective mediation techniques conducts mediation. This process is confidential, voluntary and must be agreed to by both parties and is not to be used to deny or delay the right of a consumer to a hearing. Discussions that occur during the mediation process will not be used as evidence in any subsequent due process hearing or civil proceeding.
For more information, contact DVR's Impartial Hearing Coordinator at 608-261-0050.