UI Community Partner Training

For Community Partners Assisting Unemployment Insurance (UI) Claimants

  What is UI Community Partner Training?

The UI Community Partner Training is an online training package available to Community-Based Organizations (CBO) who assist Unemployment Insurance (UI) claimants. The training package consists of 6 modules designed to provide community partners with base knowledge about the UI program to help them more effectively serve UI customers.

• Module 1: UI Community Partner Introduction
• Module 2: Deciding Who's Eligible for Unemployment Benefits
• Module 3: How to File for UI Benefits
• Module 4: UI Work Search Requirements
• Module 5: UI Community Partner Assistance
• Module 6: UI Community Partner Agreement

  How do I request the training?

Requesting Training:

• CBO staff must have the training assigned to them via the DWD Learning Center.
• Before the training request is made, CBO staff must activate their account by logging into the DWD Learning Center.
• Access the DWD Learning Center at https://webapps.dwd.state.wi.us/DWDLearningCenter/Login.aspx.
• The training cannot be assigned until staff have created their account and they have logged in to activate it.
• The supervisor of the staff member(s) needing the training must request the training from uicbo@dwd.wisconsin.gov.

The request for the training must:

• Include the name, title, and work location of the individual who needs the training.
• Specify which training the individual needs: (UI Community Partner Training)

  How long does the training take?

The recommended time to complete all training modules is approximately 6 hours plus time to review the UI website and online resources.

  I've been assigned the training. How do I complete it?

1. Log into the DWD Learning Center.
2. Navigate to Your Transcript: Select the "Learning" tab and choose "Transcript" from the dropdown menu.
3. Locate the UI Community Partner Training Curriculum and select "Open Curriculum" from the dropdown menu.
4. From the Curriculum Player, click the "View Details" button next to the UI Community Partner Training Modules Section. (Note: Review the FAQ & Troubleshooting Section if needed.)
5. Complete all six of the online UI Community Partner Training modules. Click the "Launch" button to begin each module.
6. After completing all 6 modules, acknowledge the UI Community Agreement. Return to your DWD Learning Center Transcript and click the "Acknowledge" button. The acknowledgement will show in another window. Read the agreement and click "Acknowledge."

  Can I review the training again after I have taken it?

Yes. To review completed trainings:

1. Log into the DWD Learning Center.
2. Navigate to Your Transcript: Select the "Learning" tab and choose "Transcript" from the dropdown menu.
3. Select the "Filter by Training Status" dropdown and select "Completed."
4. Locate the UI Community Partner Training Curriculum and select "Open Curriculum" from the dropdown menu.
5. From the Curriculum Player, click the "View Details" button next to the UI Community Partner Training Modules Section.
6. Click the "Launch" button on each module you would like to review.