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5. Opp Inc. System Process Guidance and Instructions

Opp Inc. System Process Guidance and Instructions

Dear Service Provider,

Thank you for your patience while both you and DVR have been navigating the new system that Opportunities Inc. (Opp Inc.)/Employer of Record service began using in April. While the majority of DVR consumers and Service Providers have successfully navigated the onboarding process, we recognize that some have encountered challenges, especially related to document uploads and I-9 verification. Opp Inc. had not anticipated some of the challenges with the new system and have been actively collaborating with DVR to provide improved solutions, clarified instructions, and greater support. This email outlines expectations, available options, and key reminders.

This email is being sent to all Service Provider main contacts only - please share this information with all staff involved in supporting DVR consumers in Internship/Temporary Work (ITW) services.

1. First Option – Preferred & Expected Method

   1. Consumer Completes Onboarding via UKG Portal

   It is DVR’s expectation that consumers will use their own electronic device (phone, computer, or tablet) to complete onboarding tasks in Opp Inc.'s UKG system, including uploading employment verification documents for I-9 processing.

   This mirrors what consumers will encounter in future competitive employment and gives them a valuable opportunity to build independence, confidence, and skills in navigating an online payroll system. DVR Service Providers are encouraged to support and guide consumers through this process as needed.

   If a consumer does not have their own electronic device or access to one to complete these onboarding tasks, the following options can be considered and would align with the security, privacy of information, and confidentiality requirements of the DVR Service Agreement.

2. Second Option – NEW Option

   2. Virtual I-9 Verification via Teams

   If a consumer does not have access to an electronic device or cannot complete the upload process even with Service Provider assistance, Opp Inc. now offers secure, real-time I-9 document verification via Microsoft Teams.

   In these cases:

   • Service Providers should email DVRPayroll@oppinc.com with at least 24 hours’ notice to request a virtual I-9 verification meeting.
   • Opp Inc. staff will schedule and conduct a live video session to view the consumer’s original identification documents.
   • No documents or images are stored. This is a secure and efficient workaround.
3. Third Option – Last Resort

   3. Last Resort Option – Paper I-9 via Fax/Mail

   If neither of the above options is feasible, Service Providers may use the following paper-based method:

   • Consumer completes Section 1 of the I-9 in the UKG portal.
   • Service Provider views the original identity verification documents in person.
   • Service Provider completes Section 2 of a paper I-9 form.
   • Fax or mail Section 2 of the form to Opportunities Inc.
     • If faxed, the form must be shredded (or otherwise destroyed which protects the confidentiality of the information) in the presence of the consumer or guardian to maintain confidentiality.
   • Opp Inc. must have the completed I-9 on file before a consumer can begin work.
   • Please allow two weeks lead time to avoid delayed starts, if using this manual option.

   Reminder: Service Providers may not scan or upload Social Security cards or other sensitive documents using their own devices. Doing so violates DVR’s Service Agreement cybersecurity and confidentiality terms.

Updated Instructions & Support

Opportunities Inc. has updated their process instructions to reflect current procedures and clarify recent questions. These updated versions are attached to this email and will also soon be updated on the DVR Provider Webpage:

• Consumer (New ITW) Onboarding Instructions - (June 2025)
• Time Approver Guide - (June 2025)
• Consumer (Current or Previous Employee) Account Guide - (June 2025)

Please discard any previous versions and refer to these updated materials moving forward.

If you have questions or need support, please reach out to:

• DVRPayroll@oppinc.com – For all Opp Inc system or payroll questions
• DVRServiceProviders@dwd.wisconsin.gov – For DVR process or policy questions

Thank you for your flexibility and commitment to supporting consumers through this transition.

Sincerely,
DVR Program Development Team