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  2. Vocational Rehabilitation
  3. Policy and Guidance
  4. Consumer Mediation Process

Consumer Documentation Requirements

Updated: December 2018

As a state and federally funded program, the Division of Vocational Rehabilitation (DVR) must collect certain documentation from consumers receiving DVR services. The information you provide is used to confirm your involvement and progress with DVR services. DVR will remind you when different information is needed and will help you figure out the best way to get it.

You may send DVR the requested information by fax, text message, email, mail (in a self-addressed envelope from DVR), or sometimes verbally either in-person or by phone.

If you are under 18 years of age or have a legal guardian, please share this information with them. Below is a partial listing of documents that may be required for your individual case:

STEP WHAT IS NEEDED WHY IT IS NEEDED EXAMPLES
Referral/Application Social Security Number (once entered, SSNs are protected) To verify identity Provide correct number verbally
Eligibility Records or documentation of disability (DVR can help you get them) To verify disability Records from a medical professional or psychologist, school IEP
Individualized Plan for Employment Copies of any assessments or labor market information you already have To identify necessary services Copies of vocational evaluations from your local Job Center
Services
  • Receipts or other proof of services
  • Cost estimates
 To verify services were received as planned Receipts, consumer satisfaction surveys
Training/Students
  • Schedules
  • Graduation/Completion documentation
 To verify progress and completion Class schedule, transcript, diploma, certificate
Employment
  • Hourly wage
  • Start date
 To verify employment Pay stubs, Job offer letter/email
After Case Closure Wage verification after 6 and 12 months To verify employment Pay stubs, tax forms/records

Note: In addition to providing any requested documentation, you may also be contacted by DVR staff during or after the process for updates on your employment or training or to participate in consumer surveys.