Card Payment Option by Phone for Employers FAQ

Frequently asked questions on how to pay delinquent UI taxes by phone using credit or debit card to the Department of Workforce Development Unemployment Insurance Division (DWD UI).

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Please call a collections specialist at (608) 266-9700 with your UI account number.

Monday through Friday, 8:00 AM – 4:15 PM

A 1% service fee will be charged for every credit and debit card transaction. For example, if you want to pay $100.00 of your debt using a credit or debit card, you will be charged $101.00. The $1.00 additional amount is the service fee.

The service fee is subject to change. You will be informed of the current service fee rate and service fee amount when you set up your payment.

If your payment has already been processed, meaning that the payment date is today or a date in the past, it cannot be cancelled, and the service fee is not refundable. If you call us before the payment date, the payment and service fee can be cancelled.

No, not currently. This feature is expected to become available later.

Recurring payment plans using credit and debit cards are not offered at this time.

Yes. An email will be sent to the email address on record when a payment is set up. A second email will be sent when the payment has been released by your financial institution.

Payments will post 1 to 2 business days after the payment date.

Yes, your card information is secure and protected. DWD UI does not collect, store or transmit any credit or debit card data. DWD UI will not have access to your card information at any time. DWD UI has partnered with U.S. Bank. U.S. Bank will collect and process the credit or debit card.

No. Emailing your credit or debit card information is not safe and is a violation of the Payment Card Industry Data Security Standard (PCI-DSS).

Our offices are closed and we are not available to take your call on the following holidays: New Year's Day; Martin Luther King Jr. Day; Memorial Day; Independence Day; Labor Day; Thanksgiving Day; Christmas Eve; Christmas Day; and New Year's Eve.

Please call a collections specialist at (608) 266-9700 with your UI account number.