DWD logo

Scott Walker, Governor
Raymond Allen, Secretary

Department of Workforce Development
Secretary's Office

201 E. Washington Avenue
P.O. Box 7946
Madison, WI 53707-7946
Telephone: (608) 266-3131
Fax: (608) 266-1784
Email: sec@dwd.wisconsin.gov

Wednesday, October 11, 2017
CONTACT: DWD Communications, 608-266-2722
On the Web: http://dwd.wisconsin.gov/news/
On Facebook: http://www.facebook.com/WIWorkforce
On Twitter: @WIWorkforce

DWD to Retire 1990's Era Automated Inquiry Phone System October 25, Introduce new Claimant Assistance Line

98 percent of all weekly claims for UI benefits now filed using online claim system

MADISON – On October 25, 2017, the Department of Workforce Development (DWD) will implement the final phase of the transition to online services that began in May by retiring the 1990's-era automated telephone system for unemployment insurance inquiries. This follows the transition of initial applications and weekly claims for unemployment insurance (UI) benefits to DWD's free, fast and secure 21st century online application. Currently, 98 percent of all weekly claims are filed online and 94 percent of initial applications are completed online.

"DWD's robust online application for applying for UI benefits, filing weekly claims and seeking answers to UI related questions has outperformed our expectations," DWD Secretary Allen said. "With virtually all UI claims now being filed online and the low volume of callers to the automated telephone system for UI inquiries, it makes sense to retire the last portion of the system."

DWD is also transitioning to a new Claimant Assistance Telephone Line, which will be the central resource number for claimants who need assistance with using the online application or help locating answers to complex UI questions. Claimants may call 414-435-7069 during normal business hours, Monday through Friday.

By utilizing DWD's online claim filing and inquiry system, customers can easily access account information previously provided through the automated telephone system as well as additional information, such as:

Additional benefits of the modern online claim filing system include:

DWD's transition to predominately online claim filing and help center model responds to the trends of UI customers toward more online and self-service options. According to the Pew Research Center, 95 percent of Americans now own a cell phone, and nearly 8 out of 10 Americans own a smartphone. If individuals need help using the online services or are unable to go online, DWD's Help Center staff will provide assistance via phone.

The Notice to Employees About Applying for Wisconsin Unemployment Benefits poster has been updated to reflect online claim filing and the new Claimant Assistance Line. Employers should visit http://dwd.wisconsin.gov/dwd/publications/ui/notice.htm to print the required workplace poster and display it where it is visible to employees.

To file an unemployment claim, or to seek answers to claim questions and other UI related information online, UI claimants can log on to https://my.unemployment.gov and create a username and password. For more information, please visit http://dwd.wi.gov/ClaimsOnline