DWD logo

Scott Walker, Governor
Raymond Allen, Secretary

Department of Workforce Development
Secretary's Office

201 E. Washington Avenue
P.O. Box 7946
Madison, WI 53707-7946
Telephone: (608) 266-3131
Fax: (608) 266-1784
Email: sec@dwd.wisconsin.gov

Tuesday, August 23, 2017
CONTACT: DWD Communications, 608-266-2722
On the Web: http://dwd.wisconsin.gov/news/
On Facebook: http://www.facebook.com/WIWorkforce
On Twitter: @WIWorkforce

DWD to Retire Automated Telephone System for Weekly Claim Filing August 30, Launches Spanish Weekly Claim Online Application

More than 9 out of 10 UI initial and weekly claims now filed using online claim system

MADISON – Beginning August 30, 2017, the Wisconsin Department of Workforce Development (DWD) will continue the transition to online services that began in May by retiring the 1990's-era automated telephone system for unemployment insurance (UI) weekly claims, shifting nearly all filing of weekly UI claims to DWD's free, fast and secure 21st century online application. Currently, over 92 percent of all weekly claims are filed using the online application. If individuals need help using online services or are unable to go online, DWD's Help Center staff will provide assistance via phone.

"Since transitioning away from the automated telephone system for the filing of initial claims in May 2017, nearly 92 percent of all claims, both initial and weekly, are now being filed through our modern and easy to use online claim filing system," DWD Secretary Allen said. "In addition to our customer-friendly online application we are also pleased to announce the addition of Spanish online weekly claims to provide even better customer service to those whose primary language is Spanish."

The addition of Spanish online weekly claims brings the convenience of online weekly claim filing to Spanish- speaking customers.

The advantages of filing weekly claims for UI online include:

DWD is following the lead of other states such as Iowa, Idaho, Hawaii, and Indiana in transitioning to a predominately online-based claim filing system. In late 2016, DWD began notifying claimants of the plan to retire the 1990's-era telephone system with messages on the phone system, online, and through direct mailings. Later this fall, DWD plans to retire the automated telephone system for UI inquiries, instead encouraging claimants to utilize DWD's robust online system to locate UI information. As with previous transitions, individuals who need help using online services or are unable to go online will still be served via phone by DWD Help Center staff.

By utilizing DWD's modern online claim filing and inquiry system, customers can quickly access account information through the online claimant dashboard, such as: