Customized Employment uses an approach called Discovery to identify the strengths of an individual in community settings. The role of the service provider in Customized Employment is to facilitate customizing a job for the individual matching those strengths to a business's needs. Customized Employment is an option when typical supported employment strategies have not been successful, or when customized employment strategies may more successfully meet a consumer's individualized support needs.
To be approved to provide Customized Employment services, service providers must undergo Customized Employment training. Service providers interested in adding Customized Employment to their service agreement should contact the DVR Contract Specialist, or refer to the list of approved Customized Employment trainings available on the DVR Service Provider Training webpage.
|Discovery and Discovery Profile||Discovery uses a qualitative approach to identify existing information related to performance needed for a job.||60 days
Note: Extensions must be approved by DVR
|Customized Employment Job Preparation and Development Plan||Assist DVR consumers with basic job preparation skills, resumes, cover letters, interview skills, and job applications to prepare for the job development process.||45 days to complete the service
Note: Extensions must be approved by DVR
|Customized Employment Job Development, and Hire||Execute plan for the consumer to obtain and maintain employment.||Initial contact with consumer within 48 hours of authorization
Job Development Plan, progress, and quality will be reviewed every 90 days until hire
Monthly Reports (calendar)
35+ hours per week and health insurance benefits or 35+hours per week and $12 per hour
20+ hours per week and health insurance benefits or 20+ hours per week and $9 per hour
$1,500 all other
|Customized Employment Retention and Transition to Long Term Support||Transition consumer to Long Term Support.||Minimum 90 days to maximum of six months of employment||
|Customized Employment Transition to Long Term Support after 6 months||Transition consumer to Long Term Support.||Payable when transition to LTS occurs after month six of employment||
Note: A DVR Authorization for Services is required before any Customized Employment services begin.
Customized Employment is competitive integrated employment for a consumer with a significant disability with duties assigned based on the consumer's unique strengths, needs, and interests. Customized Employment is designed to match the consumer's abilities to the employer's business needs.
Consumers may benefit from customized employment services if they cannot perform the necessary tasks of an existing job. The Customized Employment service provider will identify the strengths of the consumer and work with an employer to create a job to meet the business's needs. Long-term supports are provided to the consumer via Systematic Instruction. It is not required to attempt typical supported employment before providing Customized Employment services.
Note: It is possible to provide Customized Employment services to a consumer with a most significant disability (Category 1) who does not have long-term supports. In those cases, the technical specifications can be used, and the service and payment will not be provided for transition to Long-Term Support because they are not necessary.
Note: When working with Family Care, IRIS, CLTS, or other long-term support programs, DVR must coordinate with the program to identify the type of supports needed and when those services should be implemented, and include those services in the consumer's service plans. The communication should be documented and include an agreement for planned services, employment, payment, timing, and outcomes for the consumer.
A review of the coordinated plans should take place at the following three points in the process:
The information developed through Discovery allows for activities of typical life to be translated into possibilities for employment. Discovery seeks to answer a fundamental question, “Who is this person?” in a descriptive, non-evaluative manner. The focus of the observations and interactions in Discovery seeks to understand and identify individual skills and interests and translate the information learned to a job position created for the consumer. The consumer's Individualized Plan for Employment (IPE) with DVR may be amended or changed following Discovery.
The Discovery profile report consists of three sections that offer the consumer and their family, DVR, and the employer the information needed to develop a customized plan.
Part I of the profile, the Intake Interview Summary, is developed during a meeting held before Discovery is initiated. This form summarizes the individual’s life with facts necessary to accomplish the Discovery interactions. This meeting should include as many members of the consumer's employment team as possible, including DVR, the Long Term Support representative, the consumer (and their guardian, when applicable), and the DVR service provider.
Part II, the Profile of Discovery, offers the full profile description. The description covers a broad range of life domains, starting with the family and home, then education, employment, life activities, and skill performance. This description is compiled through in-person meetings with the consumer, both in home and at a minimum of four (4) community locations. These locations are identified through discussion with the consumer and other stakeholders. The activities selected should allow the consumer to demonstrate their skills, interests, and abilities, and should be activities that the consumer is familiar with and has prior experience and interest in performing.
Part III, the Plan Preparation Summary, allows the facilitator to begin summarizing and translating the information from Parts I and II into a document that prepares for a quality customized plan. This document uses a narrative format, with the ability to enhance the information by adding digital photos.
(Optional) See Other Services
The use of a visual resume format instead of a traditional resume is an innovation used regularly in Customized Employment. Once the customized plan is completed, a visual resume may be developed (using Microsoft PowerPoint, Prezi, or similar) to present information for potential employers to consider about the consumer's skills and abilities.
This service does not have a required reporting template. The service provider may choose to format the visual resume in any professional manner that meets the technical specifications. Before the visual resume is created, the service provider must discuss it with the consumer and DVR to determine if it will meet the needs of a potential employer.
To complete this service, the visual resume must include:
The written job development plan consists of steps to provide customized employment job development services, including responsibilities for each party involved in the process. The service provider will discuss all elements of the plan with the consumer and DVR, and conduct a 90-day review in-person or by phone or virtually. If held by phone or virtually, DVR will enter a case note detailing the reason an in-person meeting was not conducted. A standard method of contact must be identified between the consumer and service provider, and between potential employers and the service provider.
Systematic job development relies on relationship building and time spent in the community. The systematic approach to job development allows for a good job match and reduces the need for workplace support while maximizing consumer independence.
Based on the Discovery profile and job development plan, the service provider will visit employers to learn about their business needs and hiring practices. Relevant employer contacts should be detailed in the Customized Employment Job Development Plan and monthly reports. Service providers should work cooperatively with DVR Business Services Consultants to maximize potential job leads and relationships with local businesses.
DVR will provide information and support to maximize the number of hours the consumer can work. Based on the consumer's stated preferences and abilities, the employment team should establish a goal for the number of hours the consumer will work. If there is a difference between the goal and the hours secured, the employment team must agree on these changes.
If the team thinks the consumer would benefit from temporary work while seeking permanent employment, existing options will be made available while customized employment efforts continue. Use of these options should be purposeful, time-limited, and may also include Work Incentive Benefits Analysis services to identify available work incentives.
Upon an offer of employment, DVR should be notified as soon as possible (within 5 days) to authorize Job/Task Analysis and Systematic Instruction services for monthly supports if needed.
Discussion of the terms of transition to Long Term Support should begin at the time of hire. These conversations need to involve DVR, the consumer and their representatives, and the consumer's Long Term Care provider.
Service providers should obtain wage documentation between the time of hire and transition to Long Term Support. The types of acceptable documentation are detailed in the Wage Verification Options announcement.
A discussion with the service provider, consumer, DVR, and long-term support provider (and any others invited by the consumer) is required to determine the appropriate time and develop a plan to facilitate the transfer. A signature or email confirmation from all parties is required to confirm and document agreement. The discussion will include transfer of support if the service provider or method of support is anticipated to change, DVR case closure date identification, resources, and referrals (if applicable).
Transition cannot occur until the consumer has been working at least 90 days on the job. Payment for this service can be provided during the month the transition occurred.
A discussion with the service provider, consumer, DVR, and long-term support provider (and any others invited by the consumer) is required to secure an appropriate plan and time to facilitate the transition to long term support services. A signature from all parties (consumer, service provider, MCO/ICA representative, and DVR) is required to confirm and document agreement. A meeting is not required; however, DVR must document that all parties have agreed on a plan to provide support to the consumer and a definition of what stabilization will look like based on the consumer's individual circumstances.
If the service provider has provided substantial services (documented in the Systematic Instruction Monthly Skill Instruction Reports) and has aided significantly in the transition to LTS with an acceptable report, they may receive payment for this service at the discretion of the local DVR office at the time of the transition to long term supports if the transition occurs after at least six months of supports and retention services.
Service Providers are not required to provide monthly reports to DVR after the transition to LTS. If the DVR case file is not closed, DVR can continue to contact the consumer, employer, or long-term support provider to obtain information for case closure purposes.
WIOA states that DVR is required to follow the consumer for an additional 90 days after successful transition to LTS before closing the case.
Providers should obtain wage documentation between the time of hire and transition to LTS. The types of acceptable documentation are detailed in the DVR Wage Documentation for Successful Closure guidance.
See the full 2020-2022 DVR Statewide Service Fee Structure.
|$950||Discovery and Discovery Profile
Payable upon completion of acceptable service, meeting, plan, and report to DVR within five (5) business days of the conclusion of the last contact with the consumer. Completion of service not to exceed 60 days from issue of service authorization.
|$250||Customized Employment Job Preparation and Development Plan
Payable upon completion of acceptable service, meeting, plan, and report to DVR within five (5) business days of the conclusion of the last contact with the consumer. Completion of service not to exceed 45 days from issue of service authorization.
|$400||$400 Visual Resume (Optional) See Other Services
Payable upon completion of acceptable service within five (5) business days of the conclusion of the last contact with the consumer. Completion of service not to exceed 30 days from issue of service authorization.
|Up to $2,100||Customized Employment Job Development
Payable upon completion of acceptable service, timely monthly progress reports, 60-day plan review and update meetings, and hire report to DVR within five (5) business days of the conclusion of the final month of service and within five (5) days of hire. Initiation of ongoing service not to exceed 30 days from issue of service authorization.
Preferred Placement/Hire Outcome Payment
|$275||Job and Task Analysis
Payable upon delivery of acceptable service and timely report to DVR within 5 business days of the conclusion of the analysis. Completion of service and report not to exceed 30 days from issue of service authorization.
|$1000/month||Systematic Instruction Monthly/Customized Employment
Monthly rate payable if the consumer is employed during the month, upon completion of acceptable service, and timely monthly progress reports to DVR within 5 business days of the conclusion of the previous month of service. Initiation of the service not to exceed 30 days from issue of service authorization.
Note: The maximum ongoing support DVR can pay for is 24 months for anyone age 25 or above and 48 months for individuals under age 25, although this is rarely needed. Additional months may be authorized based on individual consumer need to establish job stability and reduction of paid supports. If a consumer does not have an identified source of long term supports, monthly supports and continued reporting will be required until the consumer is transitioned to natural supports or as directed by DVR.
|$1200 (6 months or less after hire)||Customized Employment Transition to Long Term Support
Paid only if transition occurs within initial six (6) months of support. This service cannot occur until after the consumer has been employed for a minimum of 90 days. Payable at the time of successful transition. Per DVR supported employment policy, DVR will keep the consumer's case open an additional 90 days for purposes of follow-along support. Payment of this service can be processed upon receipt of an acceptable retention report.
|$500 (more than 6 months after hire)||Customized Employment Retention and Transition to Long Term Support
Paid if transition occurs following initial six (6) months of support. Payable at the time of successful transition. Per DVR supported employment policy, DVR will keep the consumer's case open an additional 90 days for purposes of follow-along support. Payment of this service can be processed upon receipt of an acceptable retention report.
Service Note: Service provider should discuss timing of transition to Long Term Support with DVR.
DWD Contact Information
201 E. Washington Ave
P.O. Box 7946
Madison, WI 53707