COVID-19 Information for DVR Service Providers

COVID-19 Services and Fees Page

COVID-19 Resources

Service Delivery-Frequently Asked Questions

The following questions have been submitted to DVR about how to provide continued services to DVR Consumers during the COVID-19 timeframe.

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If it is a temporary layoff, we suggest not counting the days of the layoff toward the 90-day clock. The 90-day time period is to ensure the consumer is stable on the job, and for those transitioning to Long Term Support, to ensure that the transition goes smoothly. Once they begin working again, start the clock where it left off at the time of the layoff. You can also extend it longer than 90 days, if needed, if the consumer needs time to reacclimate to the job.

If it is a permanent layoff, you should refer the consumer to job placement or supported employment services.

Date: 3/26/2020
DVR staff are encouraged to be flexible with local providers regarding communications and system issues. The local WDA can make accommodations in sending information to providers. All parties must take measures to ensure that secure means are used when sharing consumer information, emails, and personally identifiable information (PII), so that all information is protected. Additionally, computer systems should be secured and encrypted. If a provider is having login or system difficulty, they should contact DWD IT Solutions by phone at 608-266-7252 or via email at itsolutions@dwd.wisconsin.gov.

Date: 3/26/2020
DVR is encouraging remote learning during this time if it is an option that will meet the specific need of the consumer and aligns with their IPE goal. Any new services must be approved by a VR Counselor before they begin. DVR WDA Directors and Supervisors will provide guidance to staff about pricing. DVR staff and provider staff should both do their best to align the new service pricing within existing services or identify a commensurate training price from a similar offering provided in the community.

Date: 3/26/2020
Yes, on a case-by-case basis, the provider may submit an invoice for the retention service. All previous monthly reports must have been submitted and there should be evidence that retention services were provided. The consumer should have communication with DVR to ensure that they understand additional supports will be provided upon their return to the job.

Date: 3/26/2020
If no more Project SEARCH services will be provided for the month, monthly reports and invoices can be submitted and processed before the end of the month. Other options for providing services should be explored, along with Project SEARCH staff and local DVR staff. There may be remote learning opportunities to assist the consumer if their Project SEARCH site is paused during the COVID-19 response.

Date: 3/26/2020
The service provider should keep in touch with the employer and the consumer regarding start date and what method the employer/business would like to use to maintain contact.

The hire payment can be invoiced, but the 90-day retention clock will not start until the person begins working the job.

Date: 3/26/2020
Several other options can be used in lieu of an onsite experience:
  • Remote informational interview
  • Guided virtual job shadows via YouTube or other resources
If an in-person experience is needed for the consumer to continue and to complete the Career Profile, defer the activity to be completed later. The Career Profile can be mostly completed and invoiced. Before using alternative methods, the service provider must receive approval from DVR. The service substitution and reporting must meet the needs of the consumer.

Date: 3/26/2020
IRIS has a comment section for staff to enter information. DVR staff should be reminded that they need to inform the service provider if a consumer can take part in remote or phone meetings. The service provider can also contact DVR to get more information about the best way to connect and provide the service.

Date: 3/26/2020
As of March 27, 2020, it is not necessary to carry documentation confirming worker status in an essential industry in Wisconsin. If that requirement changes, the business employing the individual will be the entity responsible for providing this documentation. In this case, only DVR staff will receive documentation related to essential classification from DVR.

If a consumer is working in an Internship/Temporary (I/TW) work situation, the I/TW employer site will supply that documentation if needed, not the employer of record that issues paychecks.

From Emergency Order #12, Safer at Home Order:

Q : Will I be required to carry documentation to leave my home?

A : No. Individuals do not need special permission to leave their homes, but they must comply with this order as to when it is permissible to leave home. Similarly, if a business is an essential business or operation as outlined in this order, it does not need documentation or certification to continue work that is done in compliance with this order.

Date: 3/30/2020
If a provider cannot, for any reason, continue to provide authorized services or wishes to pause services, please inform either the Vocational Rehabilitation Counselor (VRC) or the Workforce Development Area (WDA) Director and email the DVR service provider mailbox at dvrserviceproviders@dwd.wisconsin.gov so the information can be tracked centrally. DVR would like to continue to provide as many services as possible remotely as needed by our consumers. If DVR does not have proof that a service was delivered (monthly report, consumer report, etc.), DVR cannot pay for the service.

Date: 3/30/2020
Yes, if skills trainings are needed and can continue (e.g., mock interviews, resume building, creating a mock application, providing soft skill training like healthy relationships, self-awareness, work etiquette, etc.) we encourage you to continue to provide those services. If an activity can continue to get interns ready for employment, continue providing the services as possible. If a section of the report cannot be completed, please identify the reason and submit the report.

Date: 3/30/2020
A decision will be made in the coming weeks to determine if an intern can return for any portion of the onsite training or if Job Development services should begin. Project SEARCH interns have a choice of service provider at that stage.

Date: 3/30/2020
If possible, it is best to get signatures from all parties on I/TW documents. During the COVID-19 timeframe, DVR's Employer of Record, Opportunities, Inc. can accept electronic signatures.

All DVR staff are now able to sign documents electronically.

In cases where a DVR consumer, consumer's representative/payee, service provider, or work site representative's physical signature is unattainable and electronic signature is not an option, an email correspondence is acceptable if the following conditions are met:

  1. The individual (e.g., the DVR Consumer) acknowledges within the body of the email that they agree to the terms and conditions described in the attached I/TW Agreement.
  2. The email address used in the correspondence matches the email address listed on the I/TW Agreement and Employer of Record Employer Portal.
Date: 3/30/2020
DVR acknowledges that the formal testing component may not be possible as part of Vocational Evaluation at this time. Some tests are not appropriate for administration remotely such as reading tests, non-reading inventories, and most aptitude tests. Administering some tests delivered using remote means might invalidate test criteria and impact validity, reliability, and accuracy. Use of alternate means is more challenging for some consumers. Additionally, test protocols are copyrighted and cannot be copied and mailed out to consumers, which leaves phone contact as the sole option.
Given these circumstances, each provider will need to determine on a case-by-case basis if they are able to continue with the service. If a provider believes that there is a test that can be substituted appropriately for another, please contact the assigned DVR Counselor.
If the service must be deferred, DVR will not enforce customary technical specification timelines. Please communicate with DVR staff and consumers if a service will be deferred.

Date: 4/01/2020
DVR is recommending that individuals use online tools to access the DWD login system to resolve system or login/password issues. We acknowledge that it may be difficult for some DVR consumers to use an automated system. The service provider should help consumers as much as possible.

To reach the automated DWD Helpdesk, visit: https://accounts.dwd.wisconsin.gov/en/Home/Helpdesk.

Please identify any system issues in DVR reports or communicate with DVR staff about alternative suggestions.

Date: 4/01/2020
The COVID-19 Service Flexibility payment is to be used only for those I/TWs that were already set up to start and then were postponed due to COVID-19. A new I/TW which would not start until after the COVID-19 timeframe would not qualify for a Service Flexibility payment. If a new I/TW is set up to start during the COVID-19 timeframe, however, the provider can invoice for the COVID-19 supplemental payment.

Date: 4/01/2020
The payment timeframe reflects the Safer at Home Order issued by Governor Evers. If the timeframe of the emergency order is extended by the Governor, DVR will review the timeframe for the supplemental payments and determine if they will also be extended. The COVID-19 services and fees are intended to provide incentives for services due to COVID-19 interruptions in business.

On 4/16/20 the Safer at Home order was extended by Governor Evers. The COVID-19 fees have been extended for completed services through May 30, 2020.

Date: 4/01/2020
The $400 COVID-19 Service Flexibility Job Preparation and Development incremental payment could be requested between March 30, 2020 and April 24, 2020 May 31,2020 (or as extended) for a Job Developer who has worked with a DVR consumer for at least 90 days and has submitted three months of Job Development monthly reports. This payment type can be made regardless of hire.

The $500 COVID-19 supplemental payment for a Job Development Hire payment could be requested upon an accepted offer of employment, established start date, and submitted hire report between March 30, 2020 and April 24, 2020 May 31,2020 (or as extended). This payment type can be made only in the case of a hire.

On 4/16/20 the Safer at Home order was extended by Governor Evers. The COVID-19 fees have been extended for completed services through May 30, 2020.

Date: 4/01/2020
Service providers who have completed a service and have met all requirements to be eligible for a COVID-19 payment can request it. Reach out to DVR staff to discuss.

If a DVR consumer has decided to hold services due to COVID-19, the service provider should communicate with DVR staff and have that information noted in the consumer's DVR case file. It is up to the consumer to determine if they can continue with services.

Many DVR consumers have medical conditions that need to be considered. DVR consumers and their families may also have resource issues that must be taken into consideration and understood.

In some cases, DVR services will be placed on hold. DVR consumer choice should be respected as consumers have the right to services and to make decisions about their services. The COVID-19 services and fees were developed to assist in those situations where a consumer's services could continue.

Date: 4/01/2020
Yes, if the hire occurs during the COVID-19 timeframe, the provider will receive the $500 COVID-19 supplemental payment in addition to the $2,100 preferred outcome payment.

Date: 4/03/2020
Yes, the service must be delivered in full and reports must be submitted before a COVID-19 supplemental payment can be requested.

Date: 4/03/2020
Yes. DVR is aware that the BPQY is not available, and in this case, the COVID-19 supplemental payment could be requested in addition to the $900 base payment for the service.

Given the same example, later, when the necessary information becomes available from Social Security, the provider would follow up with any necessary information and report updates. Is this covered under the payment already made above, or could the provider request a COVID-19 $500 WIBA Update payment from DVR?



The provider follow-up, in this case, would be part of the service that was already paid and no additional payment would be provided.

Date: 4/03/2020
DVR Staff will authorize this service.

Date: 4/03/2020
Upon request from the service provider, the COVID-19 payment request will be reviewed individually based on the circumstances of the case. There may be some circumstances when a COVID-19 supplemental payment would not be approved.

Date: 4/03/2020
COVID-19 supplemental payments are made at the time the service is completed.

Date: 4/03/2020
The work sample is typically done in person, so it was not included in the list with other services eligible for COVID-19 supplemental payments. If the work sample was completed during the COVID-19 timeframe, you can contact your local DVR Director to determine if it can be considered for a $300 COVID-19 supplemental payment.

Date: 4/21/2020
The $300 COVID-19 supplemental payment for Benefits Consultation is available if the Benefits Consultation is completed during the COVID-19 timeframe. The reference to "three additional contacts" in the technical specifications outlines the requirement for significant contact to deliver the Benefits Consultation service outside of the COVID-19 timeframe. There is no additional payment made for these contacts, as they are part of completion of the service and required reporting. If a consumer requires consultation following the closure of a case, please ask the consumer to contact DVR.

Date: 4/21/2020
The supplemental fee would not apply if the consumer was laid off during March due to a cause other than COVID-19. However, if a consumer was provided monthly systematic instruction for any time during the month of March and was then laid off due to COVID-19, the supplemental payment could be requested.

Date: 4/21/2020
There are three options for how to proceed with Work Incentive Benefits Analysis services:
  1. Complete the service without the BPQY if there is enough information to meet the need of the service and the consumer.
  2. If the BPQY is required and cannot be substituted, the service can be deferred. Contact DVR.
  3. Complete the service and submit it for payment without the BPQY information and agree to do it later for no additional fee.


Date: 4/21/2020
Only the COVID-19 supplemental payment for Systematic Instruction: Monthly Payment for CE (VR074), IPS (VR079), and SE (VR050) can be paid monthly during the COVID-19 timeframe. The request can only be made for completed services at the end of the month.

All other COVID-19 supplemental payments are one-time payments per consumer, per authorized eligible completed service.

Date: 4/21/2020

For information about COVID-19 DVR communications check the Announcements section.