Program Details

Healthcare Customer Service
http://www.matc.edu/health_sciences/certificates/healthcare-customer-service.cfm
Milwaukee Area Technical College
This certificate includes instruction in medical terminology, healthcare computing and the customer service skills related to working in a healthcare setting. Students earning this certificate will be prepared for entry-level customer service positions in the healthcare industry. Classes are held at MATC's Health Education Center (HEC), 1311 North Sixth Street. You also can take the courses online. Career Pathway: Credits earned can be applied toward completing the Health Unit Coordinator, Phlebotomy, Pharmacy Technician or Medical Coding Specialist technical diplomas and Healthcare Services Management or Anesthesia Technology associate degrees. For ABE Career Pathway students, HS/HSED/GED credential is not required. Show More

This program is offered

Spring and Fall 15/16-week courses Day & Evening Class Refunds Refund: Before the class begins 100% From calendar days 1 through 12 80% From calendar days 13 through 25 60% After calendar day 25 0% Summer and all other courses less than 15 weeks Day, Evening & Weekend Class Refunds Refund: Before the class begins 100% Before 11% of scheduled class is completed 80% From 11% to 20% of scheduled class completed 60% After 20% of scheduled classes is completed 0%

Program Enrollments and Completions
287
287
287 (100%)
287 (100%)
Employment Outcomes (Completions Only)
140 (50%)
$7,224
$6,857
76 (25%)
$7,210

PLEASE NOTE:

If there are fewer than eight enrollments in the training program, only the "Enrollments" number will be displayed; all other data is hidden in order to help protect the students' identities. The "Employment Outcomes" are calculated using information from Wisconsin's Unemployment Insurance Wage database. Most employers are required to report certain employment information to the State of Wisconsin, including quarterly wage information for their employees. Students whose information could not be verified in this database are excluded from these outcomes. If a "0" shows for any of these outcomes, it means that none of the students' information could be verified.

MAKING SENSE OF THE EMPLOYMENT OUTCOMES:

"Average quarterly wages" means the total wages earned in a three-month period by all students who completed the program ("completers"), divided by the total number of completers.

"Median quarterly wages" means all the completers' quarterly wages are placed in order from lowest to highest and then we identify the student's wages in the middle. This information is provided because averages can be greatly influenced by really high and low wage earners.

To estimate monthly wages, divide the quarterly wages by three.


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