Hours of Operation

Online Services and Contact Information for Wisconsin Unemployment Benefits

ONLINE FILING IS REQUIRED IN 2017: For more information about online services go to: dwd.wi.gov/ClaimsOnline

Apply Online  |  File Weekly Claim  |  Get Information  |  Help Using Online Services  |  Report Unemployment Fraud

Apply Online

For a New Claim or to Reopen an Existing Claim

Steps to Apply Online:

  1. Type into the internet browser: my.unemployment.wisconsin.gov
  2. Read and accept Terms and Conditions
  3. Create a username and password
  4. Logon to access online benefit services
  5. Complete your application

Apply Online During These Times:

Sunday 9:00 AM - 5:00 PM
Monday – Friday 6:00 AM - 7:00 PM
Saturday 9:00 AM - 2:30 PM


File Weekly Claim

For Benefit Payment

Steps to File Weekly Claim Online:

  1. Type into the internet browser: my.unemployment.wisconsin.gov
  2. Logon to access online benefit services
  3. File your weekly claim

File Weekly Claim Online During These Times:

Sunday 9:00 AM - Midnight
Monday – Friday 1:00 AM - Midnight
Saturday 1:00 AM - 3:00 PM

If you are unable to use weekly claim online services, call the automated telephone system at 414-438-5395 or 608-261-9990 during the times listed above.

Get Information

About your Benefit Account

Go Online Today:

  1. Type into the internet browser: my.unemployment.wisconsin.gov
  2. Logon to receive quick access to:
    • your claim information
    • expanded online features and tools

Online Systems for Information are Available:

Sunday 9:00 AM - Midnight
Monday – Friday 1:00 AM - Midnight
Saturday 1:00 AM - 3:00 PM

If you are unable to use online inquiry services, call the automated telephone system at 414-438-7713 or 608-232-0824 during the times listed above.

For help using online services call 414-438-7713 or 608-232-0824 during business hours:

Monday – Friday 7:45 AM - 4:30 PM

Callers may be asked to call back on a specific day of the week.

Report Unemployment Fraud

Go Online Today: dwd.wi.gov/uiben/contac.htm

Or contact a fraud specialist on the UI Fraud Hotline: 1-800-909-9472 during business hours:

Monday – Friday 8:00 AM - 4:00 PM

DWD is an equal opportunity employer and service provider. If you have a disability and need to access this information in an alternate format, or need it translated to another language, please call 414-438-7713 or 608-232-0824 or TTY 1-888-393-8914 during business hours.

Return to Handbook for Claimants

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